tag:status.sffirecu.org,2005:/historySF Fire Credit Union Status - Incident History2024-03-28T11:40:29-07:00SF Fire Credit Uniontag:status.sffirecu.org,2005:Incident/203118282024-03-25T02:00:56-07:002024-03-25T02:00:56-07:00Online & Mobile Banking Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:22</var> PDT</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/201794472024-03-06T19:40:56-08:002024-03-06T19:40:56-08:00System Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:40</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:07</var> PST</small><br><strong>Scheduled</strong> - Please be advised, Online & Mobile Banking will be unavailable due to a scheduled maintenance during the time slot listed below. We apologize for any inconvenience this may cause.</p>tag:status.sffirecu.org,2005:Incident/201697922024-03-05T14:11:53-08:002024-03-05T14:11:53-08:00Phone and Chat Performance issue<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:11</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Investigating</strong> - Our phone and chat services are currently unavailable. <br />Online and Mobile Banking are available. Please send us a message using the message center with any assistance you need.<br />We apologize for the inconvenience and are working to restore services as soon as possible.</p>tag:status.sffirecu.org,2005:Incident/201612282024-03-04T16:44:27-08:002024-03-04T16:44:27-08:00Issues with Statements & Check Images<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our eStatements & check image services. During this time new statements and check images may not be viewable in Online or Mobile Banking. We apologize for the inconvenience.</p>tag:status.sffirecu.org,2005:Incident/201155732024-02-29T20:00:57-08:002024-02-29T20:00:57-08:00System Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:11</var> PST</small><br><strong>Scheduled</strong> - Please be advised, Online & Mobile Banking will be unavailable due to a scheduled maintenance during the time slot listed below. We apologize for any inconvenience this may cause.</p>tag:status.sffirecu.org,2005:Incident/201141832024-02-29T14:10:33-08:002024-02-29T14:10:33-08:00Online Banking Outage<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:10</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Investigating</strong> - We are investigating an outage with our Online & Mobile Banking platform, and will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/200995992024-02-28T21:00:59-08:002024-02-28T21:00:59-08:00System Maintenance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Scheduled</strong> - Please be advised, Online & Mobile Banking will be unavailable due to a scheduled maintenance during the time slot listed below. We apologize for any inconvenience this may cause.</p>tag:status.sffirecu.org,2005:Incident/200322452024-02-22T22:00:56-08:002024-02-22T22:00:56-08:00Mobile Deposit Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:17</var> PST</small><br><strong>Scheduled</strong> - Please be advised, Mobile Deposit will be unavailable due to a scheduled maintenance during time slot listed below. We apologize for any inconvenience this may cause.</p>tag:status.sffirecu.org,2005:Incident/199247502024-02-07T23:31:03-08:002024-02-07T23:31:04-08:00Mobile Deposit Maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:04</var> PST</small><br><strong>Scheduled</strong> - Please be advised, Mobile Deposit will be unavailable due to a scheduled maintenance during time slot listed below. We apologize for any inconvenience this may cause.</p>tag:status.sffirecu.org,2005:Incident/198779112024-01-31T10:11:05-08:002024-01-31T10:11:05-08:00Online & Mobile Banking Response Time<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:11</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:04</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/198678272024-01-30T08:12:46-08:002024-01-30T08:12:46-08:00Online & Mobile Banking Response Time<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Identified</strong> - We have identified an issue that is causing delayed or unreceived login codes for Digital Banking. We are working to correct this issue as soon as possible and apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/198238782024-01-24T22:01:15-08:002024-01-24T22:01:15-08:00Online & Mobile Banking Maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:34</var> PST</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. No downtime is expected, but access to some services may be unavailable during this time. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/197000192024-01-13T16:53:29-08:002024-01-13T16:53:29-08:00Online & Mobile Banking Response Time<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:31</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/196894242024-01-12T08:25:44-08:002024-01-12T08:25:44-08:00Online & Mobile Banking Response Time<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>08:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>07:59</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/196705252024-01-12T02:00:19-08:002024-01-12T02:00:19-08:00Online & Mobile Banking Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:06</var> PST</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/192629592023-12-01T12:45:58-08:002023-12-01T12:45:58-08:00Response Time for Internal Systems<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating slow load times in some of our internal tools. This may impact our support staff as they try to assist members this morning. We are actively engaged on the issue and hope to resolve it as soon as possible. We thank you for your patience this morning.</p>tag:status.sffirecu.org,2005:Incident/192279262023-11-29T23:00:17-08:002023-11-29T23:00:17-08:00Online & Mobile Banking Maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:26</var> PST</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/190379592023-11-07T23:30:41-08:002023-11-07T23:30:41-08:00Online & Mobile Banking Maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:20</var> PST</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. Online & Mobile Banking will remain available during this time, but its possible some services may be briefly unavailble during the maintenance window. We thank you for your patience.</p>tag:status.sffirecu.org,2005:Incident/189357712023-10-25T23:00:00-07:002023-10-26T08:24:59-07:00Online & Mobile Banking Service Alert<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Resolved</strong> - Impact of service was reported from 11:04 PM PST to 11:28 PM PST on 10/25.</p>tag:status.sffirecu.org,2005:Incident/189266052023-10-25T14:02:02-07:002023-10-25T14:02:02-07:00Mobile Deposit Service Alert<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:51</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing service issues with our Mobile Deposit feature. During this time you may experience slowness in depositing checks or the overall service being unavailable. We apologize for the inconvenience.</p>tag:status.sffirecu.org,2005:Incident/186336812023-09-29T11:25:03-07:002023-09-29T11:25:03-07:00Online Banking Credit Card Rewards<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:25</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:12</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with the Credit Card Rewards portal. Thank you for your patience while we work to resolve this. We will provide updates as soon as possible. We apologize for any inconvenience this issue may cause.</p>tag:status.sffirecu.org,2005:Incident/185143262023-09-28T09:04:38-07:002023-09-28T09:04:38-07:00Online Banking Outage<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:04</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:52</var> PDT</small><br><strong>Identified</strong> - We have identified an issue that is currently impacting Mobile App logins on Android devices. We apologize for any inconvenience this may cause and we are actively working to resolve this issue. We thank you for your patience.</p>tag:status.sffirecu.org,2005:Incident/185380422023-09-18T15:11:41-07:002023-09-18T15:11:41-07:00Online & Mobile Banking Response Time<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:24</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/185370392023-09-18T10:41:49-07:002023-09-18T10:41:49-07:00Online & Mobile Banking Response Time<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:34</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.</p>tag:status.sffirecu.org,2005:Incident/181004222023-09-07T02:00:06-07:002023-09-07T02:00:06-07:00Online & Mobile Banking Maintenance<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Scheduled</strong> - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time. We apologize for any inconvenience.</p>