Online & Mobile Banking Response Time

Incident Report for SF Fire Credit Union

Resolved

This incident has been resolved.

Posted Dec 08, 2019 - 22:14 PST

Monitoring

The issue has subsided. We will continue to monitor the response time to ensure any underlying issues have been fully resolved.

Posted Dec 03, 2019 - 16:16 PST

Update

Although response times have stabilized, we are continuing to troubleshoot the root cause of this issue. We will update this notice as new information becomes available. Thank you for you continued patience as we work to permanently resolve this issue.

Posted Dec 02, 2019 - 15:58 PST

Investigating

We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.

Posted Dec 02, 2019 - 11:26 PST

This incident affected: Online Services (Online & Mobile Banking, Money Movement).