Apply for loan widget unavailable in desktop banking
Investigating - We are investigating an issue in desktop banking that is causing the Apply for Loan widget to be unavailable.
Nov 9, 09:19 PST
Incomplete transaction narrations in mobile banking
Identified - A recent update to the mobile transaction history is cutting off part of the narration for certain transactions. We are aware of the issue and working with our digital banking partner on a fix. You can the full transaction narration by logging into https://olb.sffirecu.org in a desktop or mobile browser. We apologize for the inconvenience.
Nov 8, 14:08 PST
Mobile deposit issue on iOS 12
Identified - We have identified an issue with our mobile deposit feature caused by the recent iOS 12 update. This causes a "flip the check" message to appear when taking a picture of the back of certain checks and the deposit cannot be completed. Our digital banking partner is aware of the issue and working on a fix. We apologize for any inconvenience.
Nov 8, 09:00 PST
Online Services Operational
Online Banking (Web)   ? Operational
Mobile Banking (iOS)   Operational
Mobile Banking (Android)   Operational
Public Website   Operational
Contact Center ? Operational
Phone Support   ? Operational
Web Chat   Operational
Debit & Credit Cards Operational
Activation   Operational
Purchases & Transactions   Operational
Orders & Reissues   ? Operational
California St. Branch ? Operational
ATM   Operational
CoinStar   Operational
Stonestown Branch ? Operational
ATM   Operational
CoinStar   Operational
Mint Plaza Branch ? Operational
ATM   Operational
CoinStar   Operational
Pacifica Branch   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Online Banking Maintenance Nov 20, 22:00 - Nov 21, 02:00 PST
We will be performing regular system maintenance. Availability to Online and Mobile Banking may be restricted during the specified timeframe.
Posted on Oct 9, 09:34 PDT
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018
Statement server maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:30 PST
Scheduled - We will be performing scheduled maintenance. Access to e-statements may be unavailable during the time(s) listed.
Nov 7, 08:22 PST
Nov 7, 2018
Loan system maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 PST
Scheduled - Our loan origination vendor will be performing regular system maintenance. Access to loan applications may unavailable during the period(s) listed.
Nov 7, 15:40 PST
Nov 6, 2018

No incidents reported.

Nov 5, 2018
Online Banking Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 PST
Scheduled - We will be performing regular system maintenance. Availability to Online and Mobile Banking may be restricted during the specified timeframe.
Nov 1, 14:13 PDT
Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018
Online banking performance issues
Resolved - This incident has been resolved.
Nov 1, 10:49 PDT
Identified - We are currently experiencing performance issues with our online banking system. Our vendor is aware of the issue and is actively troubleshooting the issue. We apologize for the inconvenience.
Nov 1, 09:47 PDT
Cenlar integration is down
Resolved - This incident has been resolved.
Nov 1, 10:06 PDT
Identified - We are currently experiencing a connectivity issue with our mortgage servicer, Cenlar. We have identified the issue and are actively working with the vendor to resolve.
Nov 1, 10:00 PDT
Oct 31, 2018
Tes
Resolved - Test
Oct 31, 13:43 PDT
Investigating - We are currently investigating this issue.
Oct 31, 13:42 PDT
Mobile deposit issues
Resolved - This incident has been resolved.
Oct 31, 12:02 PDT
Monitoring - The issue appears to have been resolved by our mobile deposit vendor. We will continue to monitor the situation to ensure all issues have been resolved. We thank you for your continued patience.
Oct 31, 10:50 PDT
Investigating - We are currently experiencing issues with mobile deposits on some device types. We are actively troubleshooting to pinpoint the issue. We apologize for any inconvenience.
Oct 31, 09:46 PDT
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