All Systems Operational
Online Services Operational
90 days ago
99.92 % uptime
Today
Online Banking (Web) ? Operational
90 days ago
99.95 % uptime
Today
Mobile Banking (iOS) Operational
90 days ago
99.82 % uptime
Today
Mobile Banking (Android) Operational
90 days ago
99.99 % uptime
Today
Public Website Operational
Documents and Check Images Operational
Contact Center ? Operational
Phone Support ? Operational
Web Chat Operational
Debit & Credit Cards Operational
Activation Operational
Purchases & Transactions Operational
Orders & Reissues ? Operational
California St. Branch ? Operational
ATM Operational
CoinStar Operational
Stonestown Branch ? Operational
ATM Operational
CoinStar Operational
Mint Plaza Branch ? Operational
ATM Operational
CoinStar Operational
Pacifica Branch Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
System Maintenance for Consumer Loan Portal Dec 18, 22:00 - Dec 19, 05:00 PST
We'll be performing regularly scheduled system maintenance to our Loan Applications Portal. Access may be restricted during this time.
Posted on Oct 15, 09:48 PDT
Online & Mobile Banking Maintenance Dec 19, 22:00 - Dec 20, 02:00 PST
We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking, as well as our ATMs, may be restricted during this time.
Posted on Dec 13, 16:27 PST
Past Incidents
Dec 16, 2019

No incidents reported today.

Dec 15, 2019
Completed - The scheduled maintenance has been completed.
Dec 15, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 22:00 PST
Scheduled - We'll be performing regularly scheduled system maintenance to our Loan Applications Portal. Access may be restricted during this time.
Oct 15, 09:47 PDT
Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019
Resolved - This incident has been resolved.
Dec 11, 09:39 PST
Identified - We are currently experiencing an issue with the ATM at our Stonestown branch. Access to this ATM may be limited or unavailable at this time. We apologize for the inconvenience.
Dec 10, 09:23 PST
Resolved - This incident has been resolved.
Dec 11, 09:00 PST
Monitoring - The CoinStar machine is unavailable today between 11AM - 2PM. We apologize for the inconvenience.
Dec 10, 10:49 PST
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 PST
Scheduled - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time.
Dec 4, 14:27 PST
Dec 8, 2019
Resolved - This incident has been resolved.
Dec 8, 22:14 PST
Monitoring - The issue has subsided. We will continue to monitor the response time to ensure any underlying issues have been fully resolved.
Dec 3, 16:16 PST
Update - Although response times have stabilized, we are continuing to troubleshoot the root cause of this issue. We will update this notice as new information becomes available. Thank you for you continued patience as we work to permanently resolve this issue.
Dec 2, 15:58 PST
Investigating - We are investigating an issue with the response time of our Online & Mobile Banking platform. Some services may be intermittently affected, and we will provide updates as soon as possible. We apologize for any inconvenience.
Dec 2, 11:26 PST
Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - This incident has been resolved.
Dec 6, 14:37 PST
Monitoring - The CoinStar machine at our Mint Plaza branch is unavailable at this time. We apologize for the inconvenience.
Dec 6, 11:33 PST
Dec 5, 2019

No incidents reported.

Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 PST
Scheduled - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time.
Nov 26, 13:09 PST
Dec 3, 2019
Resolved - This incident has been resolved.
Dec 3, 07:33 PST
Update - We are continuing to investigate this issue.
Dec 2, 11:26 PST
Investigating - We are currently experiencing an issue with the ATM at our Mint Plaza branch. Access to this ATM may be limited or unavailable at this time. We apologize for the inconvenience.
Nov 29, 12:05 PST
Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 07:59 PST
Update - We are continuing to work on a fix for this issue.
Nov 26, 12:07 PST
Identified - The CoinStar machine is unavailable at this time. We apologize for the inconvenience.
Nov 25, 15:29 PST