Update - We are continuing to work on a fix for this issue.
Dec 11, 16:52 PST
Update - We are continuing to work on a fix for this issue.
Dec 4, 16:41 PST
Identified - A recent update to the mobile transaction history is cutting off part of the narration for certain transactions. We are aware of the issue and working with our digital banking partner on a fix. You can the full transaction narration by logging into https://olb.sffirecu.org in a desktop or mobile browser. We apologize for the inconvenience.
Nov 8, 14:08 PST
Online Services Operational
90 days ago
99.0 % uptime
Today
Online Banking (Web)   ? Operational
90 days ago
98.96 % uptime
Today
Mobile Banking (iOS)   Operational
90 days ago
98.61 % uptime
Today
Mobile Banking (Android)   Operational
90 days ago
99.43 % uptime
Today
Public Website   Operational
Contact Center ? Operational
Phone Support   ? Operational
Web Chat   Operational
Debit & Credit Cards Operational
Activation   Operational
Purchases & Transactions   Operational
Orders & Reissues   ? Operational
California St. Branch ? Operational
ATM   Operational
CoinStar   Operational
Stonestown Branch ? Operational
ATM   Operational
CoinStar   Operational
Mint Plaza Branch ? Operational
ATM   Operational
CoinStar   Operational
Pacifica Branch   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Remote Deposit Maintenance Jan 23, 20:00-22:00 PST
Our mobile deposit partner will be performing routine maintenance during the time listed. No downtime is expected during this maintenance.
Posted on Jan 17, 08:01 PST
Past Incidents
Jan 18, 2019
Resolved - ATM back up and running
Jan 18, 09:53 PST
Update - We are continuing to investigate this issue.
Jan 18, 09:43 PST
Investigating - We are currently investigating this issue
Jan 11, 13:42 PST
Jan 17, 2019
Resolved - This incident has been resolved.
Jan 17, 14:52 PST
Investigating - We are currently investigating this issue.
Jan 16, 11:41 PST
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 PST
Scheduled - We will be upgrading our online banking system to the latest version. Availability to Online and Mobile Banking may be restricted during the specified timeframe.
Jan 16, 12:40 PST
Jan 15, 2019

No incidents reported.

Jan 14, 2019
Resolved - This incident has been resolved.
Jan 14, 16:01 PST
Investigating - The California branch coinstar machine is currently under maintenance. We will update when the coinstar is operational again.
Jan 14, 09:30 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 10, 2019
Resolved - This incident has been resolved.
Jan 10, 10:26 PST
Investigating - CA Street ATM Not Accepting Deposits
Jan 8, 08:24 PST
Resolved - This incident has been resolved.
Jan 10, 09:45 PST
Investigating - BR#4 Mint Plaza ATM Out of Service
Jan 9, 08:26 PST
Jan 9, 2019
Resolved - Our Coinstar is now operational.
Jan 9, 15:47 PST
Update - We are continuing to work on a fix for this issue.
Jan 4, 10:04 PST
Identified - The CoinStar machine is unavailable at this time.
Jan 4, 10:02 PST
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 02:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:33 PST
Scheduled - We will be performing regular system maintenance. Availability to Online and Mobile Banking may be restricted during the specified timeframe.
Jan 8, 00:32 PST
Completed - The scheduled maintenance has been completed.
Jan 8, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 23:30 PST
Scheduled - We will be performing regular system maintenance. Availability to Online and Mobile Banking may be restricted during the specified timeframe.
Jan 7, 23:28 PST
Jan 7, 2019
Resolved - Mint ATM is currently back in service.
Jan 7, 15:48 PST
Investigating - We are currently investigating this issue
Jan 4, 13:53 PST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Resolved - This incident has been resolved.
Jan 4, 10:34 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 2, 10:42 PST
Update - We are continuing to monitor for any further issues.
Jan 2, 10:42 PST
Monitoring - The ATM at Mint Plaza is currently out of order.
Jan 2, 09:31 PST