Update - We are continuing to monitor for any further issues.
Jul 8, 10:33 PDT
Monitoring - In light of reduced traffic at branches, and to protect the health of our members and employees, our Mint Plaza branch is temporarily closed. Our California Street and Stonestown branches are open normal hours Monday through Saturday, with continued Social Distancing requirements for all visitors.
Jul 8, 10:20 PDT
Online Services Operational
90 days ago
100.0 % uptime
Today
Online Banking (Web) ? Operational
90 days ago
100.0 % uptime
Today
Mobile Banking (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile Banking (Android) Operational
90 days ago
100.0 % uptime
Today
Public Website Operational
Documents and Check Images Operational
Contact Center ? Operational
Phone Support ? Operational
Web Chat Operational
Debit & Credit Cards Operational
Activation Operational
Purchases & Transactions Operational
Orders & Reissues ? Operational
California St. Branch Operational
CoinStar Operational
ATM Operational
Stonestown Branch Operational
Stonestown Branch Lobby Operational
ATM Operational
CoinStar Operational
Mint Plaza Branch Major Outage
ATM Operational
CoinStar Major Outage
Mint Plaza Lobby Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - This incident has been resolved.
Sep 16, 14:05 PDT
Investigating - Our fax line for wire requests is temporarily out of service (415-358-4901). We are currently investigating the issue. In the meantime please submit remote wire requests via the online banking message center, or via Fax @ 415-674-4691
Sep 16, 10:33 PDT
Sep 15, 2020
Resolved - This incident has been resolved.
Sep 15, 14:25 PDT
Identified - The CoinStar machine is unavailable at this time. We apologize for the inconvenience.
Sep 14, 09:51 PDT
Sep 14, 2020
Resolved - This incident has been resolved.
Sep 14, 09:57 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 13:06 PDT
Investigating - The CoinStar machine is unavailable at this time. We apologize for the inconvenience.
Aug 25, 07:49 PDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 12:48 PDT
Identified - The CoinStar machine is unavailable at this time. We apologize for the inconvenience.
Sep 8, 22:12 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 12:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:15 PDT
Scheduled - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time.
Sep 4, 14:10 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:30 PDT
Scheduled - We'll be performing regularly scheduled system maintenance. Access to Online & Mobile Banking may be restricted during this time.
Aug 27, 14:04 PDT
Sep 8, 2020
Resolved - This incident has been resolved.
Sep 8, 22:11 PDT
Identified - The CoinStar machine is unavailable at this time. We apologize for the inconvenience.
Sep 4, 15:26 PDT
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.