Online Banking Outage

Incident Report for SF Fire Credit Union

Resolved

This incident has been resolved.

Posted Nov 10, 2022 - 09:25 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2022 - 09:09 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 09, 2022 - 15:37 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2022 - 15:37 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 09, 2022 - 14:01 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 09, 2022 - 13:07 PST

Investigating

We are investigating an issue causing delays in receiving SMS and Voice codes for 2FA.

Posted Nov 09, 2022 - 12:26 PST

This incident affected: Online Services (Online & Mobile Banking, Money Movement).