Online & Mobile Banking 2FA, One-Time Passwords issue

Incident Report for SF Fire Credit Union

Resolved

This incident has been resolved.

Posted Aug 28, 2025 - 14:25 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 28, 2025 - 14:17 PDT

Investigating

We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.

Posted Aug 28, 2025 - 10:48 PDT

This incident affected: Online Services (Online & Mobile Banking).